Error accessing mailbox that was re-connected

A disable user’s mailbox moves to the Disconnected Mailbox Folder on one of your Exchange Servers under Recipient Configuration in Exchange. You can access the Container in EMC. When you re-connect the mailbox, you may be greeted with some of the following errors:

Unable to launch outlook and OWA states acocunt is disabled:

our account has been disabled.
Url: https://OWAServer:443/owa/
User: Joe, Original
EX Address: /o=company/ou=admin/cn=recipients/cn=joriginal
SMTP Address:
OWA version: 14.3.X.X

Exception type: Microsoft.Exchange.Data.Storage.AccountDisabledException
Exception message: Cannot open mailbox /o=ulta3cosmetics&salon/ou=ulta3/cn=recipients/cn=ljones.

Reconnecting to AD user and you try send an email or move the account you get the following error:

#554-5.2.1 mailbox disabled 554 5.2.1

Run the following command from Exchange PowerShell:

Clean-MailboxDatabase “databasename”
After this you should be able to send mails to the user and login to the mailbox.

Alternatively, you can wait for replication (Up to 30 mins)

Author Details
Contributer and Author Enterprise Communications Engineer Hi Epic

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